Microsoft Teams vs Traditional Contact Centres
The contact centre has evolved drastically in the last few years. We’re now living in a world where customer service agents and sales representatives are distributed…
Why Use a Microsoft Teams Contact Centre?
For many companies, Microsoft Teams has officially emerged as the ultimate solution for unified communications. Capable of aligning, empowering, and informing employees all over the world,…
Voice Management and Microsoft Teams: Crucial points to consider
Microsoft Teams has rapidly emerged as the fastest-growing Microsoft application of all time. The ultimate tool for helping companies ensure business continuity in a world rocked…
Ian, our CRO, reflects on the generous nature of the Resonate team
How important is volunteering work for companies? I believe having a social conscience is good for business. Companies that act with integrity and a generosity of…
How to Build a Centre of Excellence for Digital Transformation
What is a Citizen Developer? Citizen development refers to the creation of apps and automation by non-IT employees who see opportunities for digital transformation in their…
Using apps to create an Ecosystem within Microsoft Teams
In today’s collaboration-first environment, Microsoft Teams is rapidly becoming the centre of the modern business. Providing an all-in-one space for communication, teamwork, and knowledge sharing. However,…
Creating an Agile Environment with Apps and Automation
The age of apps and automation has arrived, enabled by a future where anyone can create, innovate, and implement new solutions into their business workflows. For…
How to Approach Citizen Development and Governance with Apps and Automation
The excitement around no-code and low-code applications is growing in a world where companies need to react quickly to changes in their marketplaces with new apps…
How to Select a Certified Microsoft Teams Contact Centre
Microsoft Teams has rapidly become one of the most popular tools for communication and collaboration in the modern world. Powering the shift to hybrid and remote…