10 Ways Microsoft Teams Can Enable Hybrid Working for Your Organisation
The number of hybrid working organisations is increasing at an incredible pace. In the UK alone, the percentage of hybrid workers increased from 13% in February…
How Companies Can Use Their Existing Microsoft Licences to Boost Digital Transformation
The concept of “digital transformation” is nothing new. For years now, organisations of all sizes have been gradually shifting into a more “digitised” future to boost…
How Microsoft Apps and Automation Can Save Your Organisation Time and Money
Every business wants to save money. The more you can save on things like operational expenses, productivity sinks and common challenges, the more you can invest…
How Companies Can Digitally Empower Their Workforce with Microsoft Teams
The world of work has evolved drastically over the last couple of years, impacting every industry. Everywhere we look, we see the rise of new trends…
Microsoft Teams vs Traditional Contact Centres
The contact centre has evolved drastically in the last few years. We’re now living in a world where customer service agents and sales representatives are distributed…
Why Use a Microsoft Teams Contact Centre?
For many companies, Microsoft Teams has officially emerged as the ultimate solution for unified communications. Capable of aligning, empowering, and informing employees all over the world,…
Voice Management and Microsoft Teams: Crucial points to consider
Microsoft Teams has rapidly emerged as the fastest-growing Microsoft application of all time. The ultimate tool for helping companies ensure business continuity in a world rocked…
Ian, our CRO, reflects on the generous nature of the Resonate team
How important is volunteering work for companies? I believe having a social conscience is good for business. Companies that act with integrity and a generosity of…
How to Build a Centre of Excellence for Digital Transformation
What is a Citizen Developer? Citizen development refers to the creation of apps and automation by non-IT employees who see opportunities for digital transformation in their…