Getting your agents ready for your Cloud Contact Centre Launch
Contact centres can perform many tasks of the business, such as customer services, product/technical support, sales, appointment scheduling, payment, or many other use cases. They all…
What are your Contact Centre options in Teams?
As cloud consolidation and convergence becomes a critical priority for businesses around the world, today, companies are increasingly searching for ways to bring their critical tools…
The top 3 reasons to move your Contact Centre to Microsoft Teams
Microsoft Teams is now one of the most popular collaboration, communication, and productivity platforms in the world – and for good reason. The all-in-one ecosystem is…
Unlocking the full ROI potential of Microsoft Teams: 3 core challenges businesses need to overcome
It’s no secret that Microsoft Teams has emerged as a valuable resource for businesses in search of ways to improve business collaboration, productivity, and team performance.…
Working out the true cost and ROI of the Microsoft Power Platform in 2023
Companies can no longer afford to stand still when it comes to digital transformation. Rapid innovation in every industry is pushing organisations towards an “Adapt or…
Bob Garcia, our CEO, reflects on the past year
What a mixture of feelings this year. We started the year with Covid restrictions. My family managed to avoid Covid through the whole pandemic only to…
What Are My Options If My Services Are Impacted By ISDN/PSTN switch off?
At the time of writing, it’s been around 7 years since BT announced the impending end date for the use of ISDN and PTSN technology throughout…
What services are impacted by the ISDN/PSTN Switch off?
While most businesses are already familiar with the concept of the ISDN/PSTN switch-off announced by BT in 2015, many still haven’t prepared for how they’re going…
An Introduction to the ISDN/PSTN Switch off
Back in 2015, the major UK telecommunications company, BT, announced they would be switching off their PTSN and ISDN technology in 2025. This marks the biggest…