Managed Support for Microsoft Teams
PRODUCT OVERVIEW
Reap the Benefits of Fully Converged Communications and Collaboration
Many organisations are already on their journey toward creating a Smart Workplace with Microsoft Teams and Resonate, with its deep expertise in Teams, is ready and able to help you overcome any challenges that arise, and ensure that evolution and innovation is continuous.
- Have you now moved all the simple services to Teams but need to bring in the more complex communication and collaboration scenarios such as, contact centre, frontline workers, legacy ISDN technology, or devices?
- With 2-4 days a week in the office becoming embedded, do your Microsoft Teams Rooms, need to work harder to provide a consistent experience from wherever an employee is located?
- Is your organisation full using the features of Teams fully to achieve optimum return on investment, or are there still adoption challenges?
- Could you pay less for Teams or make it work harder to improve productivity?
- 80% of incidents occur with the platform. Does your operational IT team have the tools, visibility and skill set to easily manage Teams end to end so can you identify where the issues lie and how resolve for calling, rooms or meetings?
Resonate can meet your organisation at any stage in your Microsoft Teams journey
Our engineer led teams have the tools and expertise to know how to help! Resonate’s Converged Communications Managed Service is fully flexible, and we can take on your Teams estate at any stage, for any modality, and provide consistent support and innovation to ensure its ongoing enhancement and alignment with evolving needs.
Converged Communications managed support is the way forward
Unified Communication Ecosystem
Consolidates Teams Phone, Contact Centre and Meetings & Spaces for seamless user experience.
Comprehensive Support
Single point of contact for all converged communications support, resolving issues with in-house expertise and tools.
Enhanced Customer Experience
Improved reliability, faster response times, and improved experience.
AI Enhancements
Expert advisor on Teams Premium & Teams Copilot focused on Unified Communication and Collaboration.
Cost Efficiency and ROI
Reduced operational costs, increased productivity, and optimized communication workflows.
Agility & Futureproofing
Road-mapped and scalable solutions – Teams leading the way in UCC technology advancements.
Let Resonate manage your Microsoft Teams Workplace
- Capability to manage every part of the Microsoft Teams ecosystem, providing as much or as little assistance as you need
- Engineer led support – resolving 90% of support tickets without vendor support.
- Low code development practise, skilled in enhancing the performance of Teams through apps, automation, integrations, analytics and AI
- Flexible financing for major infrastructure or device purchasing
