Resonate for Legal Services

RESONATE FOR THE LEGAL SECTOR

Resonate has the expertise to make your legal firm more efficient

Our tried-and-tested experience will enable IT professionals in the legal sector to create an efficient, reliable, compliant and user-friendly unified communications and collaboration platform. Our industry-leading experts, who know both the legal industry and Microsoft Teams inside out, will work hand-in-hand with your people to design and implement the solution that perfectly meets your specific business needs. Wherever you are on your journey to a fully cloud-hosted unified communications platform, Resonate will accelerate your progress, keep you on track and add ‘bells and whistles’ with apps, automation, analytics and AI.

The industry situation

As with most industries today, businesses in the legal sector are facing considerable pressure on their margins. To thrive in this climate requires improved caseload productivity and operational efficiency. At the same time, increasingly demanding clients now expect better engagement, cost-effectiveness and transparency. There are other challenges too: ensuring compliance in the face of ever-stricter regulation, deciding how best to harness the time and cost-saving capabilities of AI and providing an attractive work-life balance to help retain your best people.

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Empowering you to make more of Microsoft

Our solutions not only improve communications and collaboration, but use low code and AI technologies drive efficiencies in the legal sector.

Improved client engagement

Embedding Teams as the platform for UCC including global landline & mobile calling with specialised Teams support for Legal e.g. VIP’s and integration of legacy telephony where most effective e.g. fax.

Increasing productivity

Utilising the Power Platform, generative AI technologies and API’s to automate manual tasks and integrate back to core systems, along with automated tooling to manage Teams Phone and meeting quality.

Ensuring compliance

Compliance and quality assurance recording solutions for all interaction types, including cross-platform and mobile with a central recording repository for auditing and analytics.

Improved work-life balance

Delivery of a consistent ‘work anywhere’ experience’ through 24×7 management of Microsoft Teams Phone, Contact Centre and Rooms alongside low-code business applications to remove or simplify routine tasks.

Use cases for custom application development

The open and agile nature of the Microsoft stack, combined with access to Power Platform and generative AI solutions, means legal firms can build their own end-to-end solutions in Microsoft Teams, complete with a range of customised capabilities:

Automated meeting transcription and document creation

Reception services with active directory and CRM pop

Self-service case status and billing updates

Recording & transcription with case write back plus alarm & sentiment triggers

Voice quality and service utilisation monitoring

VIP management

Why choose Resonate?

It’s hard to beat Resonate for experience and expertise in the legal sector. We’ve delivered successful Microsoft Teams transformations for law firms of all sizes. This includes the design, delivery and support of Teams Voice and Attendant Console services. Our extensive knowledge in voice means we can migrate or integrate the most complex legacy telephony estates. With our app development capability we are able to make Microsoft work harder for your organisation with integrations, apps, automation, AI and analytics.

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MORE ABOUT AUTOMATION AND AI

Case Study – legal sector

Users migrated to Teams Voice

Country deployment

Switchboard operator consoles moved into Teams

Discover how we transformed communications for a leading law firm