Looking for more than Microsoft Teams, but not quite a contact centre?

Watch the webinar recording to hear from Resonate’s solutions architecture team about the features and use cases that can be delivered natively in Teams. In this webinar, we look at the different types of customer contact requirements, and at what features that can be delivered cost effectively in Microsoft Teams with the Queues App and with our CX Integration and CX Analytics addons

We cover the following and more:

Different customer contact scenarios
Features we have delivered for our customers to achieve contact-centre-like capabilities within Microsoft Teams.
Demonstration’s of powerful add-ons that deliver real-time call reporting and CRM integration—without the need for expensive contact centre licenses.
Showcase of the potential of the Teams Queues App in Teams Premium

Watch the webinar recording

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