Change & Adoption
CHANGE AND ADOPTION
Maximise the ROI from your Microsoft Investment
Whatever the size of your business, we can support you with the change and adoption of Microsoft 365 and Microsoft Teams. Be it creating Champion Communities in the Microsoft 365 space or deploying Teams Phone, Anywhere365, Luware, IP Phones or other services.
With a track record of proven success, we’ve assisted organisations from 50 to 100,000+ employees with our full range of services.
Time for change?
Do you still need to migrate from legacy phones to a soft client?
Are your employees using expensive mobile phone calling?
Do you need to meet ROI metrics for your migration to Teams Phone?
Are your employees using the full application suite and features of Microsoft 365?
Do you struggle with low digital literacy in your organisation?
Do old methods for IT change, like floor walking, no longer work with hybrid working?
Making change happen
Let our skilled and dedicated Teams Phone and Microsoft 365 experts lead change and build an in-life framework for ongoing communications and learning in your organisation. We can help with the following:
Teams Phone
- Free Teams Phone ‘how to’ videos
- Proven, metric-driven, Teams Phone change management and communication programme to accelerate your transition in the most efficient way possible
- Teams Phone reporting tool to highlight opportunities for cost savings
To discover more, watch a video from our Teams Phone adoption programme.
Training Modules
- Simple video user guides with your organisation’s branding
- Train the trainer programmes
- Online Microsoft 365 programmes covering everything from file sharing to bringing the Forms app to life
- Remote demonstration of Teams Phone
Find out more about our training modules by taking a look at a sample Luware contact centre agent lesson plan.
Champions Programme
This is where your in-house technology experts can upskill your entire organisation by providing a community of change advocates. We’ll help you set up a programme if you don’t know where to start.
Find out what champions can do for your organisation.
Super-charge your Microsoft Investment with Resonate
- Increase employee efficiency through fully using Teams and Microsoft 365 features
- Make savings through reduced legacy estate costs and reduced mobile and PSTN calling
- Improve visibility on how and how often tools are being used
Resonate helped a major food manufacturer achieve the following:
Reduction in email usage over two years
Higher use of SharePoint
Technology champions recruited (1.3% of org)
Resonate hold a Microsoft Advanced Specialisation in Change and Adoption. Get in touch about our services.
Resources
Get the latest information on Microsoft Teams, Power Platform and the world of UCC in our resources area
Bob Garcia, our CEO, reflects on a year of change
What A Year! Was it Lenin who said that there are decades where nothing happens and weeks where decades happen. This last year has been one…
From Email to AI: How Converged Solutions are Transforming Workplace Communications
Think back about a decade ago and how you connected with your colleagues. Most likely, your primary modes of communication were phone calls or emails. At…
Contact Centre Case Study – Kent County Council
Kent County Council implemented Teams in 2020, and although it worked well for internal communication and collaboration, it become clear an enhanced feature set was required…