Compliance Recording & Analytics
The Compliance Headache
Regulation, data privacy and consumer protection laws are constantly changing, and organisation’s need to ensure they remain complaint. At the same time, the need to leverage technology to ensure business profitability has never been stronger.
Harness an industry-leading recording solution to stay compliant with global regulations and transform communication insights
As Microsoft Teams experts, we are excited to partner with CallCabinet, the premier cloud-native compliance call recording solution vendor. Certified by Microsoft for Teams integration, CallCabinet seamlessly delivers secure, compliant call recordings.
With enterprise-class call recording analytics, AI-enabled analysis and using easy-to-access, customisable business intelligence dashboards their solutions deliver operational and departmental efficiencies.
CallCabinet supports GDPR, MiFID II, PCI-DSS, HIPAA, and more, ensuring your organisation meets its obligations while unlocking AI-driven analytics for better decision-making.
The Power of One
CallCabinet enables businesses to break down communication and business intelligence silos with one powerful solution integrated with any communications platform; including Microsoft Teams, Cisco Webex and Zoom.
Any Communication Platform
Record calls effortlessly, regardless of the platform used (UC systems, traditional phone lines and the like). Certified by Microsoft, Cisco, Zoom and more.
Any Deployment
Choose the deployment model that best suits your needs: cloud, hybrid, or on-premises.
Any Language
Gain valuable insights from multilingual interactions with CallCabinet’s advanced conversation intelligence capabilities.
Any Location
Access and analyse recordings from anywhere, with secure data storage adhering to data sovereignty regulations. Set granular policy settings at the company, department, team, or individual level.
Conversation Analytics
Leverage AI-driven conversation analytics to improve customer engagement, boost compliance, and ensure team performance excellence.
With CallCabinet’s cutting-edge AI and quality assurance solutions, you can transform raw conversations into actionable insights. By utilising powerful analytics and automated quality assurance tools, businesses gain an unprecedented ability to improve performance, ensure compliance, and elevate customer satisfaction. From uncovering customer sentiment to identifying coaching opportunities, CallCabinet’s solutions empower you to make data-driven decisions that drive business growth.
Explore the AI and QA features that transform your conversations and optimise every interaction.
AI-Driven Analytics
Analyze sentiment, emotion, and customer intent across every conversation, leveraging AI to uncover patterns and trends that drive actionable insights.
Automated Quality Assurance
Evaluate 100% of conversations with automated QA tools, scoring calls for compliance and performance metrics.
Multilingual Support
Analyze interactions in multiple languages with advanced natural language processing (NLP), expanding insights across global teams and diverse customer bases.
Customizable Reports
Access detailed dashboards tailored to your KPIs, making it easy to share insights with visualized reports for stakeholders.
Use Cases
See how CallCabinet’s advanced technology addresses critical compliance challenges across industries.
- Finance & Banking: Comply with MiFID II, PCI-DSS, and GDPR while enhancing trade surveillance and client interaction tracking
- Healthcare: Ensure HIPAA compliance with secure, encrypted patient communication recording.
- Retail & E-Commerce: Record and analyze customer interactions across contact centers to optimize service quality and meet PCI-DSS standards.
- Legal & Professional Services: Protect client confidentiality and adhere to GDPR with end-to-end encrypted recording solutions.
Unleash the Power of CallCabinet with Resonate
Backed by years of expertise, Resonate can provide your organisation with CallCabinet’s cutting-edge compliance recording and insights, no matter what your platform. Contact us to see how AI-driven analytics and automated quality assurance can transform your business.