A Christmas message from our CEO, Bob Garcia
It’s a great time of year. We make family memories and for those of us who are getting older, reflect on them too! Here’s one: A…
Microsoft Teams Rooms Strategy for Enterprises
Our client, a multinational food manufacturing organisation, had embarked on a global Microsoft Teams Rooms rollout, but a negative end-user experience early in the programme led…
How Financial Services businesses can make the most of their Microsoft Licences
Digital transformation might not be a new concept in the world of financial services, but it’s just as relevant and crucial today as it was five…
Another Microsoft Advanced Specialisation for Resonate
Resonate, a company committed to helping businesses of all sizes unlock the full ROI of their Unified Communication and Collaboration tools, is taking its relationship with…
Getting your agents ready for your Cloud Contact Centre Launch
Contact centres can perform many tasks of the business, such as customer services, product/technical support, sales, appointment scheduling, payment, or many other use cases. They all…
What are your Contact Centre options in Teams?
As cloud consolidation and convergence becomes a critical priority for businesses around the world, today, companies are increasingly searching for ways to bring their critical tools…
The top 3 reasons to move your Contact Centre to Microsoft Teams
Microsoft Teams is now one of the most popular collaboration, communication, and productivity platforms in the world – and for good reason. The all-in-one ecosystem is…
Unlocking the full ROI potential of Microsoft Teams: 3 core challenges businesses need to overcome
It’s no secret that Microsoft Teams has emerged as a valuable resource for businesses in search of ways to improve business collaboration, productivity, and team performance.…
Contact Centre Case Study with Mazda
Mazda North American Operations needed to migrate their contact centre agents away from an outdated legacy call centre and telephony systems. They choose to take advantage…