Voice Consultancy

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Voice Consultancy

PRODUCT OVERVIEW

Helping you transform voice and collaboration

We support our customers as a trusted partner with their journey to transform collaboration and voice services. Our relationship with our customers often starts with a small professional service engagement that enables us to demonstrate our skills and overall value. In most cases, this leads to a broader engagement to support an overall transformation journey and put in place a managed support solution. Projects range from legacy PBX and systems integration or removal, through VOIP service development or voice quality work to contact centre implementations.

Use Cases

Feature Mapping

We have completed feature mapping, personas design and user profile design for a move from legacy systems to Microsoft Teams and Skype for Business

Plan & Strategy

We have developed a Teams transformation plan and release strategy for several large corporations

Integration

We have completed high-level and low-level designs to implement integration between Microsoft Teams and legacy PBX systems

Voice Service Designs

We have developed and implemented Voice service designs for key enterprise customers including organisation design, ITIL process design, service tooling, service performance management and service reporting

Reviews and Audits

We have completed formal reviews and audits for customers to assess and resolve issues that are impacting service performance. For example, voice quality issues

Reduced Equipment

We have developed and implemented solutions to remove legacy PBX’s and desk phones from corporate offices but also more complex manufacturing plants
Seamlessly transition away from your legacy pbx

Seamlessly transition away from your legacy pbx

PBX REMOVAL
CONTACT CENTRES

Resources

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