Resonate Voice for Teams
Create a truly unified communications experience for your employees by adding our direct routing platform to Microsoft Teams.
Microsoft Teams Contact Centre
We partner with a range of industry-leading Microsoft-certified cloud contact centre specialists to ensure we have a solution to suit all Contact Centre use cases.
Enhance Your Microsoft Experience with Power Platform
As a leading expert, we can help you set up your own Power Platform capability, an end-to-end development service, and tooling and automation solutions.
Make the most of your Microsoft investment
Our Solution Architect experts are here to help you.
- Not achieving the 832% ROI promised by Teams? Fully empower your employees with tools to communicate effectively and save operational costs.
- 70% of customer facing staff work from home, at least partially. Stay connected to your customers with our resilient Teams Voice and Contact Centre solutions.
- Less than 8% of today’s meeting rooms are video enabled, making it challenging to engage remote workers.
- Is your Enterprise fully prepared for the 2025 PSTN Switch off? Resonate solutions replace or work alongside legacy and analogue infrastructure.
Microsoft Teams and Power Platform Solutions
If you are using Microsoft 365 in your business then Teams can and should be the centre of your universe day-to-day. Resonate can ensure it delivers valuable and seamless experiences for every communication and collaboration touchpoint.
We can also help you embrace the low code revolution that is the Power Platform.
- Deploy internal and external voice services with our fully-featured direct routing platform, SIP trunking service, apps and add-ons.
- Bring your Contact Centre into Teams: Resonate is partnered with, and are expert in, deploying and managing certified Teams Contact Centres.
- Embed Teams into your organisation with network assessments, training, governance and change and adoption services.
- Enhance your meetings with room systems, collaboration devices, live events and video interoperability.
- Leverage the Microsoft Power Platform with our bespoke development and Centre of Excellence services.
Professional Services
Our clients tell us that the thing they like most about working with Resonate is the breadth and depth of our services offering. Our solutions architecture team are world-class and on hand to guide you to the best solution for your business.
- We can help you manage multi-platform voice, SBCs and all facets of MS Teams. View a Leading International Investment Bank case study.
- We can help with the integration or removal of legacy PBX, develop VoIP services and contact centre solutions or help with voice quality improvements. View a Global Food Manufacturer case study.
- See how we saved Mazda North America over $1.8M by migrating them to a Teams Certified Contact Centre. View an Automotive Industry case study.
- Getting globally distributed and remote teams to adopt new UCC products and practices is key to success. We can help make it happen. View a Leading Food Manufacturer case study.
- Taking Resonate’s, SaaS-based, Voice Management platform is saving a global energy giant over $600K a year in operating costs. View a Global Energy Giant case study.
Are you ready for the PSTN switch-off?
Global Reach & Deep Expertise
Engineer-led, Resonate have the reach and expertise to support your business globally.
Countries Deployed & Supported
Resonate has delivered solutions to over 100 countries.
Users Migrated
From legacy voice telephony.
VOIP Minutes
Managed on behalf of our customers per year.
Support
Our team work seven days a week, around the clock offering fast efficient support to all of our users.
Direct Resolution
Our engineers resolve 90% of support tickets without vendor support.
Our Clients
Caroline Howick
Kent County Council
“Working with the Resonate team has been brilliant and the Luware software is easy to use. We are really pleased with the solution, it does everything we need and much more than we thought. It's opened our eyes to what we can do and see and analyse to make things better for our customers and for our team”
Gary Lewis
Atrium Underwriters
"Resonate quickly demonstrated they had the technical skills and experience to enable Direct Routing for our organisation. The whole implementation process was managed without any impact on the business”
Diedre Baggett
Mazda, North America
“The team at Resonate deserve a very large amount of praise. Often you get the A-team at the Sales stage, the B-team in Delivery and the C-team for Support. Resonate, however, are A-Team all the way.”
Programme Manager
Global Energy Giant
“Resonate team, it would not have been possible without you.”
Discover More
Resources
Get the latest information on Microsoft Teams, Power Platform and the world of UCC in our resources area
From Email to AI: How Converged Solutions are Transforming Workplace Communications
Think back about a decade ago and how you connected with your colleagues. Most likely, your primary modes of communication were phone calls or emails. At…
Contact Centre Case Study – Kent County Council
Kent County Council implemented Teams in 2020, and although it worked well for internal communication and collaboration, it become clear an enhanced feature set was required…
Transforming customer contact for a healthcare company providing critical patient services
Our customer, a leading healthcare company that provides lifesaving medication and technologies to patients, are moving to the cloud and Teams globally, transforming their working practices…